FAQ

Frequently Asked Questions

What payment methods do you accept?  

Currently, we only offer Cash on Delivery (COD) as a payment method. However, we’re excited to announce that we will soon be introducing a variety of secure payment options, including all major credit/debit cards, UPI, and other popular methods at checkout.

How long will it take to receive my order?

We typically process orders within 1–3 working days. After processing, delivery usually takes 5–7 working days, depending on your location. You can track your order using the tracking link provided in the email you receive once the order is shipped.

Please note that the estimated delivery period is 6–10 days, but the actual delivery time may vary due to unforeseen circumstances.

How do I track my order?

Once your order is shipped, you will receive an email with a tracking number at the email ID you provided. You can track your order directly using the link included in the email.

Do you offer free shipping?

Yes, we provide free shipping on all orders, no minimum purchase required!

Do you offer international shipping?

We currently do not offer international shipping. However, we do offer shipping across India.

Can I return or exchange my t-shirt?

We accept returns and exchanges within 7 days of purchase, provided the items are unworn and in original condition with all tags attached. Returns and Exchanges are accepted only for items with manufacturing defects related to clothing quality or print. Visit our Returns & Exchanges policy pages for details.

 Do you have any discounts or promotions?

Yes, we occasionally run promotions and offer discount codes. Be sure to subscribe to our newsletter for the latest updates and exclusive offers.

How can I contact customer support?

If you have any questions, concerns, or need assistance, please feel free to contact us via our Contact Us page, WhatsApp us at +91 86604 19701, or email us at support@brookweave.com.

We're happy to help!