FAQ
What payment methods do you accept?
Currently, we only offer Cash on Delivery (COD) as a payment method. However, we’re excited to announce that we will soon be introducing a variety of secure payment options, including all major credit/debit cards, UPI, and other popular methods at checkout.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for select locations. Here are the key details:
- Availability: COD is available in specific cities and regions. You can check eligibility at checkout.
- Order Limit: COD may be available only for orders up to a certain amount. Larger orders may require prepayment.
- Additional Charges: Some locations may have a small COD service fee. This will be displayed at checkout.
- Verification: Once you place your order, we will contact you via WhatsApp or call to confirm your COD order before shipping.
If you have any questions regarding COD, feel free to reach out to our support team at support@brookweave.com
How long will it take to receive my order?
We typically process orders within 1-3 working days. After processing, delivery usually takes 5-7 working days, depending on your location. You can track your order using the tracking link provided in your confirmation email.
Please note, the tentative delivery period is 6-10 days, but the actual delivery time may vary due to unforeseen circumstances.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order directly through the link provided in the email.
Do you offer free shipping?
Yes, we provide free shipping on all orders, no minimum purchase required!
Do you offer international shipping?
We currently do not offer international shipping.
Can I return or exchange my t-shirt?
We accept returns and exchanges within 7 days of purchase, provided the items are unworn and in original condition. Visit our Returns & Exchanges page for details.
Do you have any discounts or promotions?
Yes, we occasionally run promotions and offer discount codes. Be sure to subscribe to our newsletter for the latest updates and exclusive offers.
How can I contact customer support?
If you have any questions, concerns, or need assistance, please feel free to contact us via our Contact Us page, WhatsApp us +91 86604 19701 or email us at support@brookweave.com
We're happy to help!