FAQ

What payment methods do you accept?
 Razorpay (cards, UPI, netbanking, wallets) and Cash on Delivery (COD).

Do you offer COD?
Yes, COD is available at most locations. In rare cases of exceptions, we'll confirm with you via WhatsApp before shipping.

How long will it take to receive my order?
Orders are processed within 1–3 working days. After processing, delivery usually takes 5–7 working days, depending on your location. You can track your order using the link in your confirmation email. 
Please note: the tentative delivery window is 6–10 days to account for unforeseen delays — actual delivery time may vary.

How do I track my order? 
Tracking link sent by email once shipped.

Do you offer free shipping?
Yes, on all prepaid orders. COD include a standard fee of Rs 100.

Do you ship internationally?
Not currently — India only.

Can I return or exchange?
Yes, We accept returns and exchanges within 5 days of delivery, provided the items are unworn and in original condition with all tags attached. Returns and Exchanges are accepted only for items with manufacturing defects related to clothing quality or print. Full details on the Returns & Exchanges page.

Discounts or promotions?
First order? Use WELCOME10 for 10% off. Subscribe to the newsletter for future codes.

How do I contact support?
Contact Us page, WhatsApp (+91 80888 60709), or support@brookweave.com.